Payment & Refund Policy
This policy reflects the principles used in our written agreements with each client (a discharge/agreement signed before work begins). The specific terms of your file prevail if they differ from this general summary.
How deposits work: 70% due at application
A deposit equal to at least 70% of the total service fee is required when your application is submitted, with the balance settled per the schedule agreed in your quote. This policy was updated after several situations where a lower deposit left a large balance due once the visa was obtained — a point at which departure-related costs (flight, housing, etc.) are already piling up for many of our clients, making that balance hard to gather. By requiring a larger deposit upfront, we ensure our team can fully dedicate itself to your file, and we spare you from having to raise a large sum urgently right before your trip.
If your application is refused
If refused by the competent authorities, we review your file with you to understand the causes. If a new attempt is reasonable, we support you through a new interview (up to 3 attempts): if the error is the agency's fault, we cover the cost of the retry; if it is the client's fault, the client remains responsible for that cost, with no markup from us. If you do not wish to or cannot retry, we offer a fair, partial refund, calculated based on the work already completed on your file (preparation, filing, interview, etc.) and the cause of the refusal — this is not a full refund, since part of the deposit covers the work our team has genuinely performed, whether or not the application is approved.
If you wish to stop the process
If you decide to stop the process before it is complete (independent of a refusal), an amount equal to 50% of the amount paid is refunded to you.
Universities and advance-payment requirements
Some US institutions require, before issuing the documents needed for a student (F-1) visa application (the I-20 form), payment of one quarter or semester of tuition in advance. This requirement depends entirely on the policy of the institution in question — Premices Travel has no control over it, and we inform you as soon as we're aware it applies to your file, so you can plan your finances ahead of time.
Add-on services
Add-on services (passport renewal, specific handling, or any other complementary service not included in your initial quote) are not part of the base deposit and are billed separately.
Accepted payment methods
We accept several payment methods to make things easier for you: card payment (secure processing via Stripe), international wire transfer, MoneyGram, PayPal, and Cash App. Instructions specific to each payment method are communicated directly by our team once we take on your file.
Flights, hotels, and housing
Flight, hotel, and housing bookings are subject to the cancellation and refund terms of the provider (airline, hotel platform, landlord), communicated to you before payment. These terms may be more restrictive than our visa-services policy.
How to request a refund
Any refund request must be made in writing to customerservice@premicestravel.com, including your name, file number, and the reason for the request. We acknowledge receipt within 5 business days.